Refund, Return, Exchange & Cancellation

Renpho Middle East entertains refunds and replacements of the products purchased by its customers. Please note that upon receipt of the returned item, Renpho Middle East will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund/replacement. If you are entitled to a refund, Renpho Middle East will refund your purchase price and a credit will automatically be applied to your original method of payment. Renpho Middle East will refund your purchase price and a credit will automatically be applied to your original method of payment, within 15-20 working days depending on your bank’s procedures
Note: For all refunds only the value of the item will be refunded and not the shipping charges. Following circumstances are applicable for claiming a refund or replacement:

• If you received an item that is damaged or defective upon arrival: Renpho Middle East only considers those products for return or replacement that are defective or damaged. Such products must be submitted for Renpho Middle East Service Centre Team’s approval. Renpho Middle East keeps the right to rectify/repair the error or defect within 7 days. If any deficiency is approved and Renpho Middle East fails to correct it within the said time from the date of the initial complaint letter or any other notification provided by you, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at your choice, replacement of the product or an equivalent product of the same or around the same value can be offered.
• Product not-as-described: such products should be reported to Renpho Middle East Customer Service Department at the email or contact provided below, within 7 days from the date of the delivery. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
• Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a Confirmation Text from Renpho Middle East delivery department. In this case Renpho Middle East recommends contacting its Customer Service department for assistance. Claims for non-delivery must be submitted to Renpho Middle East Customer Service department in writing within 7 days from the order placing date. Otherwise the product will be considered received.
• No returns or exchanges will be accepted after 7 days. Any complaint regarding defects beyond the 7-day period shall be treated with usual warranty support provided by the manufacturer.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will only be issued with the original receipt and warranty cards. All refunds will be issued with the same payment method of the purchase. In the event the Products are purchased by COD facility then refund shall be made by the mode of cheque.
• Exchange of Products for change of mind is not acceptable.
• Only regular priced items may be refunded. Sale items are non-refundable.
• Personal Care items once sold cannot be exchanged or refund due to Health & Hygiene Standards, On the rare occasion any damaged, defective, or different item is delivered, you can contact us for a resolution, However it should be unused and in their original packaging. Kindly note we have the rights to refuse a refund or exchange if the item is in unsatisfactory condition.
• For reporting any complaint or following up your complaint with Renpho Middle East Customer Centre write to info@renphome.com

To return the item you purchased, please call to the Renpho Middle East Customer Care Centre at the contacts provided below. You will be then guided to proceed further. If you have told Renpho Middle East, you’re going to return all of your order within seven days of receiving it due to faulty products Renpho Middle East will refund your delivery charge in full. If you are only returning some of the products, or all the products but after the seven working day period, your delivery charge will not be refunded and further charges for uplift may apply. You are responsible for any loss or damage to hardware or software during shipment. Renpho Middle East does not guarantee that it will receive your returned item.

If you cancel the order and this is duly received by www.renphome.com and the order has not been processed / approved, Renpho Middle East shall cancel the order and refund the entire amount. If the product has been shipped, then online transaction charges will apply and also the cost of delivering and re-picking charges will apply. Renpho Middle East will not be able to cancel orders that have already been shipped. Renpho Middle East has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by www. renphome.com and accepts www. renphome.com decision regarding the cancellation.

Before you call, please have your order number available. Please be prepared with a detailed description of your complaint/defect. To complete your return, Renpho Middle East requires a receipt or proof of purchase.