Shipping And Delivery Policy

    • All orders are subject to product availability. If an item is not in stock at the time you place your order, Renpho Middle East will notify you and refund you the total amount of your order, using the original method of payment.
    • To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. You will be advised of any charges on the checkout page.
    • An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of dispatch, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, Renpho Middle East makes every effort to fulfill your order within 3-5 business days of the date of your order, subject to stock availability. Business day mean Monday to Friday, except holidays. Please note Renpho Middle East does not ship on  Saturdays and Sundays.
    • The delivery of the products shall be made either directly by Renpho Middle East or through third party courier/logistic services providers. At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, emirates ID Free zone ID to support consignee verification, will be required by our courier partners.
    • Renpho Middle East liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third-party courier/logistic services providers. Consequently, any expense, damage or loss occurring during transportation shall be at Renpho Middle East risk.
  • If there is any damage to the packaging on delivery, contact Renpho Middle East immediately. Alternatively, if you have any questions about the delivery and shipment or your order, please contact us at